Role Summary

The Logistics Coordinator will be responsible for planning, scheduling and tracking freight movements from booking through to proof of delivery. Acting as the link between customers, drivers, the warehouse and subcontractors, this role ensures freight is allocated efficiently, delivered on time and fully documented, and that customers are kept informed throughout. This role is central to delivering on Logistics ABS's commitment to safety, punctuality and care of customer freight.

Key Responsibilities

• Receive and process customer bookings and transport requests, confirming pick-up and delivery details, freight specifications and timeframes.
• Plan and allocate jobs to drivers, vehicles and subcontractors, optimizing routes, loads and fleet utilization.
• Monitor live job progress, anticipate delays and proactively communicate with drivers and customers.
• Provide clear, timely updates and professional service to customers, resolving queries, delays and delivery issues.
• Prepare and check consignment notes, delivery dockets and proof-of-delivery records, and ensure they are filed accurately.
• Coordinate with warehouse staff to align inbound and outbound freight with dispatch schedules.
• Support compliance with the Heavy Vehicle National Law (HVNL), fatigue management and Chain of Responsibility (CoR) requirements when scheduling work.
• Liaise with subcontractors and carriers, including booking, rate confirmation and performance follow-up.
• Enter job, invoicing and cost data into the transport management or accounting systems, and assist with invoice queries and billing accuracy.
• Track and report on KPIs such as on-time delivery, damages and exceptions, and recommend improvements.
• Assist with driver rosters, vehicle availability, and maintenance and registration schedules.
• Handle freight claims, damage reports and incident documentation in line with company procedures.
• Maintain accurate records and keep customer, carrier and driver information up to date.
• Adhere to all workplace health and safety (WHS) policies and procedures.
• Step in to support other operations, warehouse or administration tasks as required.

Requirements & Qualifications

• Minimum 2 years' experience in logistics coordination, dispatch, freight forwarding or a similar transport operations role.
• Working knowledge of road freight operations, including HVNL, fatigue management and CoR obligations.
• Experience with transport management systems (TMS), dispatch software and MYOB, Xero or similar; proficiency in Microsoft Office.
• Strong planning, organization and multitasking skills, with the ability to stay calm and make sound decisions under pressure.
• Excellent communication and customer service skills, both written and verbal.
• Strong attention to detail and accuracy with documentation and data entry.
• Good problem-solving skills and the ability to work with drivers, warehouse staff and customers.
• Flexibility to work shifts, including early starts, and to be on call for urgent operational needs; weekends and public holidays may be required.
• Diploma or Certificate IV in Logistics, Transport & Distribution, Business or a related field (or equivalent experience) is highly regarded.
• A genuine commitment to safety, reliability and delivering excellent service to our customers.

Experience

• Minimum 2 years' experience in logistics coordination, dispatch, freight forwarding or a similar transport operations role.

Benefits & What we Offer

• Competitive salary of AUD $70,000 – $85,000 per annum plus superannuation, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
• Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
• Generous annual leave entitlement of 20–28 days, supporting a healthy work-life balance and providing employees with valuable time to recharge.
• Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
• Accommodation provided for the successful candidate.
• The opportunity to join a growing, safety-focused logistics business on the Gold Coast, Queensland.
• A supportive and collaborative operations team that values safety, reliability, teamwork and professionalism.
• Ongoing training, mentoring and career development opportunities, including pathways to Senior Coordinator, Operations Supervisor or Operations Manager roles.