Role Summary

The Supply Chain Quality / Operations Coordinator will be responsible for monitoring, measuring and improving the quality of Logistics ABS's transport, warehouse and delivery operations, while coordinating day-to-day operational activity. By auditing processes, investigating service failures and driving corrective actions, this role supports our commitment to safety, punctuality and care of customer freight.

Key Responsibilities

• Monitor service quality across transport, warehouse and delivery operations, and track KPIs such as on-time delivery, order accuracy, damage and claim rates.
• Conduct regular audits and spot checks of warehouse, loading, delivery and documentation processes, and report findings.
• Investigate customer complaints, damages, shortages and service failures, identify root causes and manage corrective and preventive actions to completion.
• Develop, document and maintain standard operating procedures (SOPs), work instructions and checklists, and support staff training on them.
• Maintain quality, compliance and safety records, including incident, near-miss and nonconformance registers.
• Support compliance with WHS, Heavy Vehicle National Law (HVNL), Chain of Responsibility (CoR), dangerous goods and load restraint requirements.
• Coordinate stock accuracy checks, cycle counts and inventory variance investigations with the warehouse team.
• Monitor carrier and supplier performance, and follow up on service issues.
• Coordinate daily operations with dispatch, drivers and warehouse staff, and support scheduling and customer updates where required.
• Prepare regular quality and operations reports for the Operations Manager, with recommendations for improvement.
• Support customer audits, tenders and compliance reviews by preparing documentation and evidence.
• Champion continuous improvement and help the team adopt better processes and practices.
• Adhere to all workplace health and safety (WHS) policies and procedures.

Requirements & Qualifications

• • Minimum 3 years' experience in logistics, warehousing or supply chain operations, including exposure to quality, compliance or audit activities.
• • Working knowledge of warehouse and transport operations, including WHS, HVNL and CoR obligations.
• • Experience investigating incidents or complaints and managing corrective actions.
• • Experience with warehouse or transport management systems; strong Excel skills for data analysis and reporting.
• • Strong attention to detail, with good analytical and problem-solving skills.
• • Clear written and verbal communication skills, with the ability to work with drivers, warehouse staff and customers.
• • Certificate IV or Diploma in Logistics, Quality Auditing, WHS, Business or a related field is highly regarded.

Experience

• Minimum 3 years' experience in logistics, warehousing or supply chain operations, including exposure to quality, compliance or audit activities

Benefits & What we Offer

• • Competitive salary of AUD $70,000–$80,000 per annum plus superannuation, commensurate with skills, qualifications and relevant experience.